Frequently Asked Questions

Frequently Asked Questions (FAQ)

Where is John Pierce Auto Care located? We are a brick-and-mortar automotive center located at 808 S Central Ave, Fairborn, OH, 45324. We have been serving the Fairborn and Dayton community since 1989.

What payment methods do you accept? To ensure a convenient and secure checkout process, we accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and JCB. For added security and ease of use, we also fully support payments via PayPal.

How much does shipping cost? Shipping is free on all orders within the United States. There are no hidden fees or minimum purchase requirements.

How long will it take to get my order? Most orders are processed within 1 to 3 business days. Depending on your location, transit time usually takes between 3 to 7 business days. You can expect your package within 4 to 10 business days in total.

Can I return a part if it doesn't fit? Yes. We offer a 30-day return window. If the part is unused and in its original packaging, we will provide a free return shipping label and issue a full refund to your original payment method.

Are your parts and services certified? Absolutely. We are an ASE Certified facility and hold an A+ rating with the Better Business Bureau (BBB). We take pride in providing professional-grade automotive care.

Disclaimer

General Information The information provided by John Pierce Auto Care on our website is for general informational purposes only. All automotive parts and products are provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, or completeness of any information on the site.

Professional Installation Recommended Automotive repairs and part installations can be hazardous. John Pierce Auto Care strongly recommends that all parts purchased through our website be installed by an ASE Certified technician or a professional mechanic. We are not liable for any damages, injuries, or mechanical failures resulting from improper installation or misuse of products purchased from us.

Compatibility While we strive to provide accurate fitment information, it is the customer’s responsibility to ensure that the part ordered is compatible with their specific vehicle make, model, and year. Please consult your vehicle's manual or contact our team if you are unsure about compatibility.

External Links Our website may contain links to third-party websites, such as secure PayPal payment gateways or carrier sites for tracking. We do not warrant, endorse, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through our site.